Given that I have done taobao shop reviews, why not my own taobao agent shopping experience. I have been shopping on taobao for more than two years now and there are a few agents out there that I would love to leave feedbacks on. First on my line-up is Charmbuy. I came across Charmbuy on a random whim as I was searching for a taobao agent.
I had four criteria in mind during my search or a taobao agent:
- Cheap agent service fee
- Easy purchasing mechanics
- Paypal as mode of payment
- Ample reviews
A lot in various sites and blogs have talked about how Charmbuy is great over other taobao agents so I decided to give it a try.
At first my experience with Charmbuy, in the early stages was great. Here were the good points from this taobao agent:
- The site’s customer service speaks English fluently
- Prompt with replies
- Very nice enough to say the availability of the products as well as give the breakdown
My first round of purchases from Charmbuy was smooth so there were no hassles when it came to our first transaction. However, first impressions apparently don’t last. It all started when I was going to make my second purchase batch with them. Replies started lagging up at first I did not mind however when my items have arrived and I was well about to pay the shipping fees going to my country, I got the shock of my life:
Yup, their Paypal account is suddely gone and asks me to pay via Money Transfer or Western Union. I’m not very enthusiastic about this because of the fees I have to pay when sending money on Western Union and I have found Paypal extremely convenient. They did not even bother explaining WHY there is no more Paypal in their payment services.
I insisted that I pay through Paypal because (1) it is convenient for me (2) my money is already in my Paypal and withdrawing it is subjected to Paypal fees which is a great deduction to the balance I will receive. What frightened me is that they took a long time to get back at me with another Paypal account and ANOTHER long time to update me with the status of the package. It certainly did not help that all of this happened on a December which is the high time in parcel congestion due to the holidays.
Long story short: Because of certain discrepancies especially in communication, I doubt I will have another transaction with the again. Oh and they never placed Paypal back in their line-up again.
So overall rating for Charmbuy is 2 out of 5 stars.
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